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Customer Service ......

Subject: Customer Service Compliment

I wanted to take a moment and comment on the quality of Dean's customer service. I had some issues with my new guitar and Scott Frasier went well beyond the call of duty and exceeded all of my expectations. He was in constant contact with the status of my repair and handled everything in a very courteous and professional manner.

Not only did he replace my guitar without question, he personally set it up to my liking. He also included the strap lock buttons from my old guitar. People just don't do little things like that anymore! I am truly impressed.

A guitar is an investment. I've spent thousands of dollars on a number of USA Gibsons and they have never treated me this well. Not only is my Korean made Dean the best playing and sounding guitar I own; the fact that you staff genuine, knowledgeable employees like Scott will keep me coming back to buy more Dean guitars in the future. You guys are the real deal.

Sincerely,

David F
Waterford, MI

Hi!

I am not sure who to address this to, so I hope it finds its way to the right people! I just wanted to THANK YOU for the KEWL package that arrived at my door yesterday! Posters, picks and a great lanyard! I have to wear a security badge at the Lab where I work so it comes in handy! I now can "wear my wings" all the time! I also wear my DEAN shirts any opportunity I get too (maybe I can get a job with you in sales!) You guys (and gals!) ROCK! Customer service MUST be a way of life there at Armadillo Enterprises! Hey, you already have some of the best products on the planet, I guess the rest is easy anyway! Keep up the great work, and THANKS AGAIN!

Mike
(A DEAN guy for LIFE!)

Hey guys,

I received the Posters, key chain and picks last night. It was a very unexpected surprise. I wanted to thank you personally for sending them to me. I'll be sure to hang them up today in my little music cover where I keep all my guitars and amps and what not, and I'm sure people will see them when they come over to jam or hang out or whatever, as that's where I usually hang out with guests. I can say without a doubt, No other company takes care of it's customers like Dean does, and it Does Not go unnoticed or unappreciated. Thanks again guys!~

Sincerely,
Joe C.

P.S. As soon as the Silverburst ML and the Dean Zen Acoustic/Electrtic arrive, I'll take some Family shots and send them in for your collections page!

Elliott,

Thanks for personally following up with me on my inquiry. I am thoroughly impressed with Dean's commitment to customer satisfaction and I'd like to extend my appreciation for explaining to me the stock differences native to my instrument. And I'd like to also say thanks for stepping up to the plate and sending me the 'blades' to replace the stock hums I currently have - I think that's a win-win situation. This is why I've never played anything else but a Dean (and you can quote me for a testimonial on that one).

Tony L

St Petersburg, FL

Elliott,

Thanks for calling me back today, I really appreciate that you take the time out to call your customers. I have been very pleased with the 3 US Deans that I have purchased over the last year. They are some of the finest guitars that I have ever seen or played and their quality is making me realize that you don't necessarily need a vintage guitar to get that level of playability. The way that you stand behind your products is unheard of in today's guitar market. I thank you for offering to send me a replacement Tone Pros bridge for my Caddy. I speak highly of Dean guitars and the people who work their for their dedication.

Thanks again,

Randall

Dear Elliot,

Customer Service - The Priceless Component:

http://www.deanguitars.com/deanforum3/index.php?board=11;action=display;threadid=6779

I've been saying this stuff about you guys since my first Dean Guitar purchase 2+ years ago when you sent me a t-shirt for simply inquiring and showing enthusiasm about buying my Exotica FM. That small tiding spoke to me about what kind of folks I was doing business with and made me feel very secure about my purchases. Being an account relationships management type of guy, I think there can never be enough praise for outstanding products and customer care. The things being said about Dean Guitars products and service on the forum were no small component of my first Dean purchase. I'm really glad I didn't buy that Epiphone EJ-200 in 2001.

Hopefully, my words will help someone else make a similar decision.

Thank you for a great product and unmatched service. Feel free to quote me or use my words as you like for your testimonials page. I'll get you a review of the Caddy as well when it arrives.

Sincerely,

Larry O.

To Whom It May Concern:

On March 10th I sent you an e-mail stating a few of the problems I was having with my local Dean Dealer and the warranty department. It has since come to my attention that the problem was not with Dean Guitars warranty department; the problem is with my local dealer. As it turns out, my guitar has been sitting in their repair department for over 2 months. Your warranty department provided the return authorization well over a month ago. They have finally sent the guitar out last week.

Since my last e-mail I have been working with Anthony in the Dean Service Department. He has gone above and beyond to insure that I was being taken care of in this matter. He has called several times to track the progress and has provided exceptional customer service. With all that I’ve been through with xxxxxx Music, I am happy to know that there is a person like Anthony and a company like Dean that is in my corner. I thank Anthony for his honesty, his effort and his dedication to Dean’s customer satisfaction.

I would also like to thank yourself, the Dean Guitar Company and Anthony for restoring the belief that there are still companies out there that provide a quality product, stand by their product and stand by their customers – even when the customer is wrong.

I apologize for the inconveniences if have created by acting before I knew all of the facts. Sometimes it is easy to forget that a local dealer is not true representation of the values by which the manufacturer has built their business.

I appreciate your time

Dean Customer

Thank you for answering my e-mail.

The internet really can be used  for good. My name is Al Gebien and I live in Toronto Ontario. I work  for the CBC (our version of the BBC). I ran into Emmett after seeing Eric Idle of Monty Python fame live on stage. I noticed a big head of  blonde hair which  belonged to Emmett. He was talking with some fiends of his and a co-worker  of mine when I approached. I read your interview on your web-page and knew  I had a mission. Little did I know that it was a very short time  between reading the int., and running into Emmett. Thank you once  again to take time out to answer my letter. Your a hell of a guy.  You also make a kick-ass ax that I will love and keep until I cannot  play. It is one of the best gtrs for slide that I have ever layed my hands on.

Al Gebien
 

Bill,

I would like to tell you this about Dean Guitars. I have been playing and working on guitars since I was 12 years old, I am 55 now. I have owned just about ever type of guitar there is at one time or another. And I would like to say that I have found quality, sound and value in Dean that I have not found in any other company. I also teach guitar and I tell my students, Buy a Dean, DON'T by an over priced low quality Fender!

Claude P.

Salisbury, NC

To Whom It May Concern:

On March 10th I sent you an e-mail stating a few of the problems I was having with my local Dean Dealer and the warranty department. It has since come to my attention that the problem was not with Dean Guitars warranty department; the problem is with my local dealer. As it turns out, my guitar has been sitting in their repair department for over 2 months. Your warranty department provided the return authorization well over a month ago. They have finally sent the guitar out last week.

Since my last e-mail I have been working with Anthony in the Dean Service Department. He has gone above and beyond to insure that I was being taken care of in this matter. He has called several times to track the progress and has provided exceptional customer service. With all that I’ve been through with xxxxxx Music, I am happy to know that there is a person like Anthony and a company like Dean that is in my corner. I thank Anthony for his honesty, his effort and his dedication to Dean’s customer satisfaction.

I would also like to thank yourself, the Dean Guitar Company and Anthony for restoring the belief that there are still companies out there that provide a quality product, stand by their product and stand by their customers – even when the customer is wrong.

I apologize for the inconveniences if have created by acting before I knew all of the facts. Sometimes it is easy to forget that a local dealer is not true representation of the values by which the manufacturer has built their business.

I appreciate your time,

Thank you,

Tim C.

Lenexa, Kansas

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